Today, you are more likely than ever to find yourself in a diverse organizational setting. While this diversity offers many benefits, it can also create barriers that inhibit the development of personal and professional relationships. As a result of this session, you will be able to:

• Describe the four types of noise and the impact each has on communication.
• Apply the five elements of The L.U.C.A.S. Approach®, which is an empathy-based communication process.
• Apply skills and inclusive language to powerfully connect with a diverse group of people. CPE credit: 1.0 hour

Please reference this handout during the session.

To join this session, log onto the event website on November 18 and click the link that will be located under the My Sessions tab in your agenda.